TD Bank in 617 Lafayette Avenue

Customer Reviews about TD Bank:

• ★ ☆ ☆ ☆ ☆
  TD Bank back dated a check to make it bounce when funds were available. They bounced a payroll check for one of my employees despite the funds being available. I had to run to the bank and wire the funds from the account the check was on to the employees account in a different state. The check showed up in the account on a Saturday when there was ample money available to pay for it but they back dated it to Friday when we had confirmed that it hadn't come in. There was over 15,000 available on Saturday and 16,000 available on Monday when they made the decision to bounce the 12,000 check. They seem to have entered the wrong date for the check date and then bounced it despite the fact that funds were clearly available. Then when asked about it the branch which said on Friday that it hadn't come in, simply blamed their "back office" like they have nothing to do with anything. And the fact that I've been there for 15 years and do over a million dollars in transactions per year wasn't even enough to get anyone to care at all. They made up excuses and tried to blame me. I had to go in and wire the money that had been sitting there the whole time to the employee that they bounced the check to. Nobody at the Hawthorn NJ branch ever apologized at all. Not even a lame attempt. They didn't offer to return the fees or pay for the wire transfer or stopping the check so it couldn't come back and be taken out again. They blamed the back office and made excuses. I stayed with Commerce even though I moved an hour away because I loved them and they were great for a long time. Unfortunately TD Bank's attempts to make the service more efficient seem to have taken any power away from the people that were good. Commerce was an awesome bank, but TD Bank is definitely NO Commerce. I guess no bank is perfect, but even when it's obvious that they made a mistake they clearly handled this horribly and only made it worse. The mistake was bad, but the response (or lack of any response) was equally bad! Find another smaller local bank because TD Banks has clearly changed into a big bank with a big bank attitude! They kept the same hours as Commerce but that seems like all they have left from Commerce Bank. TD BANK is clearly No Commerce.
  By Bill Quimby, July 29, 2017
• ★ ☆ ☆ ☆ ☆
  Horrible staff. Worst TD bank!
  By P. Holst, July 21, 2017
• ★ ☆ ☆ ☆ ☆
  No parking and no one inside the bank ,so I go to the drive thru, super slooooowwww OMG is like kids running this bank ,worst TD bank so far.
  By TnT, July 13, 2017

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